leadership

On having difficult conversations, and being better rather than doing more

Why do we yield to a torrent of mental anguish and work-based strain before we ask for help? What makes us believe that we have to hold an unbearable and impossible load alone? When we know that the unspoken expectation to "soldier on" serves the folks at the top of the proverbial layer cake and definitely not us, why do we do it? And how can we stop?

All useful questions to consider, and I encourage you to reflect on your own answers, but for the most part, I'd say they're not the primary focus when it comes to moving on skillfully, because a) we know the answers already (cultural conditioning, capitalism, social pressure, systemic inequality, etc), and yet we carry on regardless, which leads me to b) the realm of "why" can lead us to conceptualising, excusing, ruminating, lamenting and bemoaning. Whereas the more constructive and change-making approach is to ask: what now, what do I/we need to do differently, how can I/we help to make things better?

Leading from a place of insight and hope

It takes a lot to lead well: as well as the operational load of enabling people and processes, there’s the need to inspire and encourage employees to step up when they might not feel ready. It becomes an even weightier task in the face of uncontrollable extraneous circumstances – say, in the face of a global health pandemic that has thrown everything into seeming disarray, adding the management of radical change and anxiety to the leadership mix. As a leader, how do you deal with it?

We have to have the difficult conversations if we want to see change

There’s a phrase that’s been doing the rounds, as individuals and organisations have been waking up to the need to take responsibility for addressing the power imbalances that beset almost every aspect of society – “do the work”. But what does it mean, and how do we begin?

I’m working with the UK Arts Marketing Association as part of their Show Up programme, which challenges CEOs to explore what it means to work towards inclusion and accountability. One of my responsibilities is to blog about the experience. This is the first in a series of reflections.